Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

MADMIA does not sell, share or trade customers' personal information collected online with third parties other than related companies and those third parties directly related to the delivery of the products you have purchased. Personal information collected online will only be disclosed within our corporate group for internal use only.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at admin@madmia.com . 

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

In exceptional circumstances, MADMIA may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

SECTION 4 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

SECTION 6 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 - CHANGES TO THIS PRIVACY POLICY 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

It may be necessary for us to make alterations to this policy from time to time to address any changes in legislation and to continue to responsibly manage and protect personal information. MADMIA reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at admin@madmia.com.

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Return Policy

At MADMIA, we take great pride in providing our customers with high-quality products and exceptional customer service. To ensure that you are completely satisfied with your purchase, we have established a clear and concise returns policy that we encourage you to review before making a purchase.

Our returns policy is straightforward and consists of three simple rules:

  1. Returns must be made within 60 days of receipt. 
  2. Items must be unworn and unused with the original tags still attached.
  3. Items must be returned in their original packaging, which must be in the same condition as it was when you received it.

Original Shipping Fees are non-refundable. Customer is responsible for any return shipping costs.

We kindly request that you exercise caution when receiving your parcel containing our products. To ensure that your socks remain in their original condition, we ask that you do not pull the tag off the socks. Instead, we recommend using scissors to carefully cut the tag off the socks.

By following this simple step, you can help to maintain the integrity of the product, which will allow you to fully enjoy your purchase. If you have any questions or concerns regarding our products, please do not hesitate to contact us. At MADMIA, we value your business and strive to provide you with the highest level of service.

If you meet these criteria, please send the item(s) back to MADMIA at 1020 Belle Ave, Suite #1140, Winter Springs, FL 32708. We kindly ask that you include a note with the reason for the return or exchange.

We understand that mistakes can happen, and if you receive an incorrect item compared to your original order, we sincerely apologize. Please do not hesitate to contact us as soon as possible at admin@madmia.com or call us at +1 (321) 324-1398, and we will do everything we can to rectify the situation for you.

In the unlikely event that the product is faulty when you receive it, please let us know via email within 7 days of receiving your order. Before returning the item, we encourage you to contact us to discuss the issue. 
Our Customer Service Team will carefully assess the fault and may consult with the supplier or manufacturer. If the product is found to be faulty, you will receive a full refund, and if not, the product will be returned to you.

At MADMIA, we value your business and strive to provide you with the best possible service. We appreciate your feedback and welcome any suggestions you may have to improve our service. If you have any questions or concerns regarding our returns policy or any other matter, please do not hesitate to contact us.